At our store, we aim to provide top-quality embroidery digitizing services and designs that not only meet but exceed our customers' expectations. However, due to the nature of digital products, we have specific policies regarding refunds and returns.
Why We Don’t Offer Refunds or Returns for Digital Products
Digital embroidery files are easy to download and can be replicated. Once these files are delivered, they can’t be “returned” like physical products. Because of this, we do not offer refunds or accept returns for any digital products once they have been delivered or downloaded.
Here are a few reasons for this policy:
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Protecting Our Work: Digital files are our creative assets, and we need to safeguard them from unauthorized sharing or misuse.
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Immediate Access: Once you receive a file, it’s available for your use, which means it’s considered “used” from the moment it’s delivered.
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Fairness: Offering refunds for digital products after they’ve been delivered could lead to misuse. To ensure fairness to all our customers, we maintain a strict no-refund policy.
Our Commitment to Customer Support
While we don’t provide refunds or returns, we are dedicated to making sure you receive exactly what you need. If you have any issues with your embroidery file, such as:
- Incorrect file format
- Technical problems or errors
- Corrupted files
please reach out to our support team at contact@embroideryanimedesigns.com right away. Include your order details and a description of the problem, and we will:
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Check the Issue: We will review your claim to see if there’s a genuine problem with the file.
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Provide a Solution: If there’s an error, we’ll fix it and send you a corrected version at no extra cost. We may also offer guidance on how to use or implement the design.
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Ensure Your Satisfaction: Our goal is to resolve any issues quickly so you can fully enjoy your purchase.
Customer Satisfaction Guarantee
While we can’t offer refunds, we value our customers and are committed to providing excellent service. We will work with you to make sure your experience is smooth and that the final product meets your needs.